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Sexgear

ask us a question


This is my first time – I'm not sure what I should get?

Welcome! Don't worry, you are in safe hands. It's okay to feel overwhelmed on your first visit - we suggest you check out the First Timers section for our beginner recommendations. If you're still not sure, just email info@sg.co.nz and our friendly team will help you find what you are after.

What do you do with customers' personal information?

We keep all customer information strictly confidential. We do not use your information for any purpose other than to complete your transaction. We never sell, distribute or otherwise provide customer information to anyone for any reason. Unless you want to share them with someone else, your fantasies will remain a secret with us.

Will my order be shipped confidentially and discreetly?

Yes. We courier all orders in plain boxes or courier satchels. There are no external markings that would give away the contents of the package which is perfect if you're planning to surprise a certain someone. The return address on each package reads PO Box 2873, Wellington. The words "Sexgear" or "Adult Toys" don't appear anywhere on the outside package.

Do you ship internationally?

Currently we ship orders throughout New Zealand and Australia.

Will my order be billed discreetly?

Yes. Your credit card statement will show a charge from SG, not Sexgear Ltd.

When will my package arrive?

We understand your urgency, which is why we do our best to get your order to you as quickly as possible. Just remember to take your time with the Sexgear once you get it, ok? As soon as your order is processed, it will be shipped within one working day!. Occasionally, when an item is out of stock or we're waiting on a back order, this process will take a few days longer while we wait for the product to arrive from the manufacturer. We will email you and keep you in the loop if required!

Do you deliver to PO boxes?

Yes! Due to popular demand, SG delivers to PO boxes. If you would like to sign for your package at the post office desk then you do not need to do anything, SG parcels are automatically sent as signature required. However, if you would like your parcel to be left in your box please state that no signature is required in the 'special instructions about your order' box during checkout.

Do i have to sign for my parcel?

To make sure you get your parcel we send our items in signature required bags. If you would prefer not to sign for your item, please specify this in the 'special instructions' at the check-out. Not signing for your item does mean you forfeit insurance on lost items.

How do our delivery charges work?

We charge $8 for delivery per order nationwide. Your order will be sent by Courier Post.

Does SexGear gift wrap?

Yes! You can select gift-wrapping options at the Checkout. You can even add Red Bull (for energy!) and Chocolate to make your order extra special!

How can I ensure that you have received my order and payment?

Once your order has been placed, and your payment has been processed, you will receive an email confirmation. Once your items have been picked and dispatched you will receive a final email informing you of the courier details for your parcel. Payments are processed Monday – Friday between the times of 8am and 3pm Pacific Standard Time.

I don't have a Visa or Mastercard...can i still purchase?

You sure can! Simply choose the 'Cash Deposit' option at the check-out. This option allows you to make an internet transfer or cash deposit into our bank account. You will be provided our account details and your order will be sent as soon as your payment has cleared.

How do I use my voucher?

If you have an SG voucher, you will find it has a voucher code on it (this will be a string of letters or numbers or both). At the check-out you will be prompted to enter your voucher code on the screen called 'Order Summary', enter your code and click 'submit', your discount will then be shown.

What sizing is your lingerie?


 Here you can find the measurements of our garments to help you get the perfect fit.

SizeBust
(in inches)
Waist
(in inches)
Hips
(in inches)
Dress Size
(Australia & NZ)
Cup Size
Extra Small30-3221-2332-342-4A
Small32-3423-2534-366-8A-B
Medium34-3625-2736-3810-12B-C
Large36-3827-2938-4014-16C
Extra Large38-4029-3140-4216-18C
Small/Medium32-3623-2734-386-10A-B
Medium/Large34-3825-2936-4012-16B-C
One Size32-3823-2934-408-14A-C
1X/2X40-4431-3542-4618-22C
3X/4X46-5035-3946-5024-28C-D
Plus Size38-4630-3740-4818-24C-D

How come your prices are so competitive?

Because SexGear is an online store, we don't have as many operating expenses as a retail store - so we pass those savings on to you! Plus we want you to be able to afford to buy quality adult toys and lingerie on a regular basis - so you never get bored!

What is your product return policy?

We want the Sexgear you purchase to meet your sexpectations. We offer replacement or refund of virgin products within 10 days of receipt, depending on the issue. You can refer to the Read our promises page to see our full refund policy.

Help! I've still got questions. Simply fill in the fields below to send your query to our experienced and friendly customer service team. We'd love to hear from you.

To: info@sg.co.nz

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- Your correspondence with us will always be kept confidential


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